Refund Policy

This Refund Policy applies to all purchases made through Residential OM, operated by Residential OM, LLC, a Florida limited liability company. By purchasing or using the Service, You agree to this Refund Policy.

Last Updated: 1/21/2026

1. General Policy

All fees paid to Residential OM are non-refundable, except as expressly stated in this Refund Policy or as required by applicable law.

Residential OM is a software-as-a-service (SaaS) platform that provides immediate access to digital tools, features, and AI-assisted functionality. As such, refunds are limited.

2. Free Trials & Initial Subscriptions

Residential OM may offer free trial access to the Service. Free trials are provided to allow users to evaluate the Service prior to demonstrating intent to purchase.

Initial subscription charges, including charges following the conclusion of a free trial, are non-refundable.

Users are responsible for canceling their subscription prior to the end of a free trial to avoid being charged.

3. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support.

Cancellation will prevent future billing.

Your subscription will remain active until the end of the current billing period.

No refunds or prorated credits are issued for unused subscription time, except as expressly stated in Section 4 below.

4. Limited 24-Hour Grace Period for Subscription Renewal Charges

Residential OM may, at its sole discretion, issue a refund for a subscription renewal charge if a refund request is submitted within twenty-four (24) hours of the renewal billing charge.

This grace period applies only to subscription renewal charges and does not apply to: Initial subscription charges, including charges following a free trial; Enterprise plans or custom agreements; One-time purchases, add-ons, credits, or usage-based fees; Charges associated with significant use of the Service following the renewal.

Refunds issued under this section, if approved, apply only to the specific renewal charge in question and do not reinstate or extend service beyond the refunded billing period.

All refund determinations under this section are made at the Company's sole discretion.

5. One-Time Purchases & Add-Ons

All one-time purchases, including but not limited to templates, credits, feature upgrades, or add-ons, are final and non-refundable once access has been granted.

6. Enterprise Plans & Custom Agreements

Enterprise plans, custom pricing, or services governed by an Order Form, Statement of Work, or Master Services Agreement may be subject to separate refund or termination terms as expressly set forth in those agreements.

If no such terms are specified, this Refund Policy shall apply.

7. Technical Issues

Refunds may be considered at the Company's sole discretion only in cases where: A verified, system-wide technical failure; Prevents access to the core Service; For an extended and continuous period; and The issue is solely attributable to Residential OM.

Refund requests related to technical issues must be submitted within seven (7) days of the incident.

8. No Refunds Will Be Issued For

Refunds will not be provided for: User error or misuse of the Service; Dissatisfaction with design output or AI-generated content; Failure to review or approve content prior to use; Fair Housing Act (FHA), MLS, or regulatory compliance issues; Data inaccuracies from Third-Party Services or MLS sources; Changes in business needs or circumstances; Failure to cancel a subscription prior to renewal, except as provided in Section 4.

9. Chargebacks & Payment Disputes

Initiating an unauthorized chargeback or payment dispute may result in immediate suspension or termination of Your Account.

The Company reserves the right to dispute chargebacks and provide documentation demonstrating acceptance of the applicable Terms and this Refund Policy.

10. How to Request a Refund Review

If You believe You qualify for a refund under this policy, please contact support with the following information: Account email; Transaction or invoice ID; Description of the issue.

Support Contact: https://www.residentialom.com/support or [email protected]

Submission of a refund request does not guarantee approval.

11. Changes to This Refund Policy

Residential OM reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting. Continued use of the Service constitutes acceptance of the revised policy.