Terms and Conditions

Please read these Terms and Conditions carefully before using our Service.

Last Updated: 1/21/2026

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

"Affiliate" means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.

"Account" means a unique account created for You to access the Service or parts of the Service.

"Application" means the software application known as Residential OM.

"Company" (referred to as either "the Company", "We", "Us", or "Our") refers to Residential OM, LLC, a Florida limited liability company.

"Country" refers to the United States.

"Content" refers to text, images, data, presentations, documents, or other information that can be uploaded, generated, edited, or otherwise made available through the Service.

"Device" means any device that can access the Service such as a computer, cellphone, or digital tablet.

"Feedback" means feedback, suggestions, or ideas sent by You regarding the Service.

"Service" refers to the Application and any related website or platform operated by the Company.

"Third-Party Services" means any data sources, MLS feeds, APIs, integrations, or services provided by third parties and made available through the Service.

"Website" refers to ResidentialOM.com, accessible at https://www.residentialom.com.

"You" means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of these Terms, then You may not access the Service.

You represent that You are at least 18 years old. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of the Company's Privacy Policy. Please read the Privacy Policy carefully before using the Service.

Additional Agreements; Enterprise Use

Certain customers may be subject to additional terms, including but not limited to order forms, service schedules, statements of work, master services agreements, or other written agreements entered into with the Company ("Supplemental Terms").

In the event of any conflict between these Terms and any applicable Supplemental Terms, the Supplemental Terms shall control solely with respect to the subject matter addressed therein.

Except as expressly modified by Supplemental Terms, these Terms shall continue to apply to all use of the Service.

User Accounts

When You create an Account, You must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms and may result in immediate termination of Your Account.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your Account.

You agree not to disclose Your password to any third party and to notify the Company immediately upon becoming aware of any breach of security or unauthorized use of Your Account.

Content

The Service allows You to upload, generate, edit, and export Content, including AI-assisted marketing materials and presentations.

You are solely responsible for all Content generated, modified, published, or distributed using the Service, including its legality, accuracy, completeness, and compliance with applicable laws and regulations.

By uploading or generating Content, You grant the Company a limited, non-exclusive, non-transferable license to process, store, and display such Content solely for the purpose of operating and providing the Service.

You retain ownership of Your Content.

Fair Housing Act (FHA) & Legal Compliance Disclaimer

The Service includes automated and AI-assisted tools designed to support best-practice workflows, including features intended to assist with regulatory awareness. However:

The Company does not guarantee that any Content generated through the Service is compliant with the Fair Housing Act ("FHA") or any other federal, state, or local law.

The Company does not provide legal advice.

Any compliance-related features are provided for general informational purposes only and do not constitute a guarantee of compliance or a substitute for independent legal review.

You acknowledge and agree that: You are solely responsible for reviewing, approving, and ensuring that all Content complies with the FHA, MLS rules, advertising regulations, and any other applicable laws prior to publication or distribution.

The Company shall not be liable for any claims, fines, penalties, enforcement actions, damages, or losses arising from non-compliant Content generated, modified, or distributed by You.

Third-Party Data & MLS Disclaimer

The Service may display or utilize data obtained from Third-Party Services, including Multiple Listing Services (MLS) and public records.

You acknowledge that: Such data is provided "as is" and may be inaccurate, incomplete, or outdated.

The Company does not guarantee the accuracy, completeness, or timeliness of Third-Party data.

You are solely responsible for verifying all data prior to publication or distribution.

Content Restrictions

You agree not to upload, generate, or distribute Content that is unlawful, discriminatory, misleading, defamatory, obscene, or otherwise violates applicable laws or regulations.

The Company reserves the right, but not the obligation, to remove Content that violates these Terms and to suspend or terminate Accounts that engage in prohibited use.

Content Backups

While reasonable efforts are made to maintain system integrity, the Company does not guarantee that there will be no loss or corruption of data.

You are responsible for maintaining independent backups of all Content.

Intellectual Property

The Service and its original content (excluding Content provided by users), features, functionality, software, templates, and designs are and will remain the exclusive property of the Company and its licensors.

You may not copy, modify, distribute, sell, lease, sublicense, or reverse engineer any portion of the Service without prior written consent from the Company.

Your Feedback to Us

You assign all rights, title, and interest in any Feedback You provide to the Company. The Company may use such Feedback without restriction or compensation.

Links to Other Websites

The Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Termination

The Company may terminate or suspend Your Account immediately, without prior notice or liability, for any reason, including violation of these Terms.

Upon termination, Your right to use the Service will cease immediately. Termination does not entitle You to a refund.

Limitation of Liability

To the maximum extent permitted by applicable law, the total liability of the Company for any claims arising out of or relating to the Service shall not exceed the amount paid by You to the Company in the twelve (12) months preceding the claim.

In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, regulatory penalties, or reputational harm, even if the Company has been advised of the possibility of such damages.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE," with all faults and without warranty of any kind.

To the maximum extent permitted by law, the Company disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

The Company does not warrant that the Service will be uninterrupted, error-free, or that any defects will be corrected.

Arbitration Agreement

You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding arbitration, rather than in court, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction for claims relating to intellectual property or unauthorized use of the Service.

Arbitration shall be conducted on an individual basis in accordance with the rules of the American Arbitration Association ("AAA") then in effect.

The arbitration shall take place in Florida, unless otherwise agreed by the parties, and shall be conducted in English. The arbitrator shall have the authority to award any relief that would otherwise be available in court.

Each party shall bear its own attorneys' fees and costs, unless otherwise required by applicable law or determined by the arbitrator.

Class Action Waiver

To the fullest extent permitted by applicable law, You and the Company agree that any dispute shall be brought on an individual basis only and not as a class, collective, consolidated, or representative action.

You expressly waive any right to participate in a class action or representative proceeding against the Company.

If this class action waiver is found unenforceable, then the arbitration agreement shall be null and void.

Opt-Out of Arbitration

You may opt out of the arbitration agreement by providing written notice to the Company within 30 days of first accepting these Terms.

Your notice must include your name, account email, and a clear statement of intent to opt out of arbitration.

Opting out does not affect any other provisions of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

Severability and Waiver

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

The failure to enforce any right or provision shall not constitute a waiver of such right or provision.

Changes to These Terms

The Company reserves the right, at its sole discretion, to modify or replace these Terms at any time. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms and Conditions, you can contact us:

Support Page: https://www.residentialom.com/support

Email: [email protected]